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CRM for service centers

Every repair job in one place

Intake, diagnostics, parts inventory, technician payroll, and company finances. WorkPan tracks each repair job from the customer's call to pickup — and shows you exactly where you're losing profit.

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30 days free no feature or resource limits
Repair jobs London branch
№4821 Accepted

iPhone 13 Pro

Won't charge, connector replacement

АЗ today 6:00 PM
№4822 Accepted

Samsung A54

Won't turn on after liquid damage

РУ tomorrow 12:00 PM
№4816 Diagnostics

MacBook Air M2

Liquid damage, board cleaning

№4809 Diagnostics

Dyson V11

Won't hold a charge

ТМ 2 days in progress
14 years on the market — since 2012
156 repair shops run on WorkPan
256k repair jobs processed through the system every month
$10 a month entry plan, full feature set
Repair job pipeline

No repair job falls through the cracks

Every status records who took the device, what was done to it, and what it cost. Customers get an SMS at each transition, and managers see overdue jobs before the customer calls to complain.

  1. 1

    Accepted

    Intake receipt, device photos, and the customer's description of the issue.

  2. 2

    Diagnostics

    The technician sets a diagnosis and estimate. The customer approves the cost before work starts.

  3. 3

    In repair

    Parts are deducted from inventory straight into the job. You always see the deadline and who's on it.

  4. 4

    Ready

    An automatic SMS tells the customer what they owe. The device waits on the pickup shelf.

  5. 5

    Picked up

    Payment, a warranty slip, and a follow-up call task for quality control.

Features

One system instead of a notebook, Excel, and a messenger app

Repair deadline tracking

A job with a tight deadline gets flagged before the customer starts calling and demanding their device back.

Parts inventory tracking

Stock in, stock out, and balances for every location. Parts get deducted into the job, not lost in a black hole.

KPIs and payroll

Targets per technician, actuals from closed jobs, and commission-based payroll — no manual spreadsheets at month-end.

SMS notifications for customers

Customers find out about status changes and costs on their own. Fewer calls asking "so what's going on with my phone?"

QC module and call recording

Quality control calls customers after every repair — so you hear real feedback, not guesses.

Open API and integrations

Leads from your website land straight in the system. The integration hub connects WorkPan to your other tools.

Money and reports

See which branch is making money and which is losing it

Full accounting, a cash register per branch, and real-time reports. Plus a sales pipeline, so you instantly see which ads bring in jobs and which just burn budget.

  • Profit by branch and by technician
  • Lead sources and acquisition cost
  • Roles and logs: who changed what in a job
Revenue by branch £16,120 +12% vs August September
Camden Soho Hackney Fulham Ealing
Jobs closed 248
Average ticket £65
Overdue 6
Testimonials

What repair shop owners say

Half my day used to go to calls asking what was happening with someone's phone. Now the status reaches the customer on its own, and at intake I see the whole history for that person and their device — what we have already repaired and what was covered by warranty.
James Whitfield, owner Master Electronics, London
What I wanted most was order in the stockroom: a part used to be ‘around here somewhere’ when it had long gone into another repair. Now every part is tied to its job, and at the end of the month I see not just the revenue but what each repair actually cost us.
Sarah Doyle, service center manager TechnoService, Manchester
We run four locations in different parts of the city, and comparing them used to mean a spreadsheet at the end of the month. Now I open the report any day I like — revenue by branch, and which technicians keep the queue moving and who is stuck on the hard jobs.
Tom Bradley, repair shop chain manager FixPoint, Bristol
Pricing

Pay for the size of your network, not for every feature

30 days free, no feature limits

Workshop Popular
$19 /mo
Try it
  • Employees: 3
  • Branch: 1
  • All features included
Start
$10 /mo
Try it
  • Employee: 1
  • Branch: 1
  • All features included
Service
$39 /mo
Try it
  • Employees: up to 10
  • Branches: up to 3
  • All features included
Chain
$79 /mo
Try it
  • Employees: up to 25
  • Branches: up to 6
  • All features included
Region
$149 /mo
Try it
  • Employees: up to 60
  • Branches: up to 12
  • All features included

Custom

No limits on employees or branches, custom development for your processes and deployment on your own infrastructure.

Discuss your case
FAQ

What people usually ask before getting started

What's included in the free trial?

30 days with full access — no feature or resource limits. Every module is unlocked from day one.

How many branches can I connect?

The Chain plan covers up to 6 branches and 25 employees, Region — up to 12 and 60. For anything larger we put together a custom plan.

Can it be connected to a website?

Yes. WorkPan has an open API and an integration hub — leads from your website land in the system as repair jobs right away.

Which employees can see the finances?

Only the ones you grant access to. Permissions are role-based per employee group, and every change to a job is logged.

What happens if the service goes down?

Your data is safe, and updates roll out without stopping your shop's work. And you can export your database at any time — every reference book has CSV export.

Can I move data from another program?

Yes — every catalog has CSV import: export your current data, fit the file to the template, and upload it back. New records are added, existing ones are updated.

Log your first repair job today

30 days free, no feature or resource limits. We'll help you migrate your existing job database.

Get started 30 days free