# Order overview

> The card of a single order: tabs for enquiries, comments, tasks, finances, logistics and history, the services on the order and the client’s details

https://workpan.com/en/doc/obzor-zayavki/  
Published: 2019-03-18  
Updated: 2026-09-11

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The **order overview** is the working card of a single order. Everything that happens to the device from intake to handover is gathered here: the composition of the repair, the money, the logistics, the correspondence and the full change history.

#### Contents:

- [Opening the module](#jump-module)
- [Order tabs](#tabs)
- [General information](#common)
- [Device information](#device)
- [Services on the order](#services)
- [Client and pricing](#client)

You reach the **order overview** from the [“All orders”](https://workpan.com/en/doc/prosmotr-vsex-zayavok/) list through the “More” button, or by the order number from any linked section.

![Order overview](https://workpan.com/images/doc/orders/order.webp)
_the order card_

#### Order tabs

- **Main** — the summary of the order; it is the one that opens first.
- **Enquiries** — the history of contact with the client about this order.
- **Comments** — internal correspondence between employees.
- **Tasks** — assignments linked to the order.
- **Finances** — the movement of money on the order.
- **Logistics** — pickup and delivery of the device by courier.
- **History** — the change log: who changed what in the order.

The **“Menu”** button on the right gathers the actions available on the order.

#### General information

Top left is the state of the order: the service centre, the **order status** (what has to happen next), the **priority**, and the timestamps — when the order was created, taken in and handed over. Until the device is handed over, the “Handed over” field stays empty.

#### Device information

Top right is the device passport: type, brand, model, colour, IMEI or serial number, and the **location** — where the device physically is (for example, “At the service centre”). The pencil in the corner of the block opens the fields for editing.

#### Services on the order

The table has two parts:

- **Repair type** — the work on the order: price, status, assigned [technician](https://workpan.com/en/doc/ticket-masterskoy/).
- **Components** — the parts for that work: price, status, assigned [buyer](https://workpan.com/en/doc/ticket-zakupki/).

The **“Repair”** and **“Part”** buttons add new work or a new component to the order. Until an assignee is chosen, the “Status” column holds a requirement — “Assign technician”, “Assign buyer”.

#### Client and pricing

At the bottom of the card are the client’s contacts and the **“Pricing”** block: the repair type (paid, warranty), the amount agreed with the client and the final price of the services.